Global IT Partner Programme · Delivered from New Zealand (NZST) +64 9 974 2379 [email protected]
Clockwork · The MSP operating platform by Belton

Your MSP, running like clockwork.

Clockwork watches your PSA, RMM, Microsoft 365, backup, security and accounting data around the clock. It finds the revenue you are leaking and the risk you cannot see, then turns every finding into a proposal you approve. The work gets done. You stay in charge.

Built by BeltonAn MSP since 2004
Run on ours firstProven on a real MSP every day
469 organisationsSupported across NZ and Australia
You approveNothing changes without a human
What it solves
§01

Every problem an MSP owner knows too well.

Found, evidenced, fixed with your approval

You bought a PSA, an RMM, a backup platform and a stack of security tools. You still do not have a back office. The gaps between those tools are where margin, quality and sleep disappear. Clockwork lives in the gaps.

Billing

You deliver more than you bill.

Seats added mid-month, devices onboarded and never billed, licences you pay for but never on-charge, rates that have not moved in years. Every MSP leaks. Nobody has time to reconcile it by hand.

  • Reconciles what you deliver against what you invoice, anchored to your accounting system
  • Flags unbilled work, wrong rates and un-recovered licences
  • Every finding arrives with evidence and a proposed correction
Service desk

The board runs you, not the other way round.

Tickets sit unassigned, bounce between engineers and age quietly past SLA. The hygiene work that keeps a desk healthy is the first thing dropped on a busy day.

  • Routes and triages new tickets to the right board and owner
  • Watches ageing, ownership and SLA risk continuously
  • Keeps ticket hygiene honest with clear accountability views
Backup

"Job succeeded" is not the same as "restorable".

Green ticks hide chronic failures, and the biggest risk never shows in a job log at all: the server, mailbox or laptop that was never protected in the first place.

  • Verifies coverage, not just job status
  • Tracks chronic failures until they are actually fixed
  • Finds protection gaps across devices and mailboxes
Documentation

The documentation is in someone's head.

Docs rot the day they are written. One engineer holds the knowledge, and every onboarding, audit and 2am incident pays the price.

  • Measures documentation health for every client
  • Drafts missing documents for an engineer to review and publish
  • Keeps one source of truth instead of five stale copies
Security

Five consoles, and no answer to "how exposed are we?"

Endpoint, identity, email, firewall and Microsoft 365 each tell part of the story. Baseline drift and risky changes slip through because no one console sees them all.

  • One security view across the whole stack, per client
  • Watches Microsoft 365 baseline drift and risky changes
  • Raises what matters instead of another wall of alerts
Contracts & renewals

Renewals surprise you. Agreements drift.

Warranties, licences, domains and certificates lapse quietly. Agreements stop matching what you actually deliver, and the gap becomes an awkward conversation or free work.

  • Tracks every renewal date across vendors in one place
  • Reconciles agreements against actual delivery
  • Proposes true-ups before they become disputes
One source of truth

Every tool tells a different story.

The PSA, the RMM, Microsoft 365 and the accounting system disagree with each other, so reporting means spreadsheet nights and gut feel.

  • One data lake across PSA, RMM, M365, backup, security and finance
  • Client health scored so you can see trouble coming
  • Questions answered in one place, from data that agrees
Client visibility

Clients only hear from you when something breaks.

The value you deliver every month is invisible, so renewal conversations start from zero and price rises feel like a fight.

  • A client portal that shows the work being done
  • Monthly reports and QBR material drafted for your review
  • Proof of value on the table before the renewal conversation
Back office

The fix used to be another hire.

An ops manager, a billing person, a documentation person. The overhead that fixes these problems is exactly the overhead that eats an MSP's margin.

  • Clockwork's workers do the checking, chasing and drafting around the clock
  • Your team reviews and approves instead of grinding
  • Take on more clients without scaling the overhead
§02

Nothing happens without you.

Propose, approve, execute, audit

Clockwork is not a black box making changes to your clients. It works the way you would want a very good operations manager to work: it finds things, shows its evidence, and asks.

1
Connect
Your PSA, RMM, Microsoft 365, backup, security tools and accounting system.
2
Watch
Workers reconcile, verify and check continuously, across every client.
3
Propose
Findings arrive as proposals with the evidence attached. No surprises.
4
You approve
Nothing changes without a human decision. Every action is audited.

Automation you can defend to an auditor. Every proposal, approval and action is on the record, end to end. Each MSP's data is isolated in its own tenancy. That is the standard we hold ourselves to, because we run our own business on it.

Why trust it
§03

Built by an MSP. Run on ours first.

Clockwork was not built by a software company guessing at MSP problems. It was built inside Belton, an MSP running since 2004, because we had the same leaks, the same board chaos and the same 11pm documentation guilt as everyone else.

So we run it on ourselves, every day: the same reconciliation, the same watchers, the same approvals, across our own client base. A capability earns its place by finding us revenue or saving us time on a real MSP. Then, and only then, it reaches partners.

Since 200420+ years, privately owned
40+ in-houseEngineers and specialists
469 organisationsAcross NZ and Australia
24/7 SOCAround the clock operations
More information
§04

See it on your problems, not slides.

Early access, partners first

Clockwork is rolling out to Belton partners first. Tell us a little about your MSP and what hurts most, and we will come back within 1-2 business days to arrange a walkthrough.

About you
About your MSP

No obligation. We will only use these details to talk to you about Clockwork.

See your MSP
run like clockwork.

Built by Belton. Proven on our own MSP first.